In today`s business environment, where management services are constantly outsourced, the creation of a specific official document outlining the terms of an agreement between the client and the service provider is essential to lay the foundation for a trustworthy and ultimately fruitful relationship. You can definitely rewrite one from there, but with a guide or boiler platform like our free MSA model will make things a lot easier. Our model is based on the MSA that I have used successfully for years in my MSP. Many experiences and errors were taken into account in development, but in the end, this document was the key to making my company from break fix to management services model, with a repeatable and scalable way of doing business with a diverse clientele. Nevertheless, there are a number of key data points that can be used to assess performance, namely the success rate in ALS, i.e. the percentage of requests and transactions that the HR service provider has resolved within the agreed timeframe. Include a brief presentation of the agreement on the parties, the level of service and the duration of the contract. For example, the third and final master model is the SLA Metrics Tracking Process Template, which is used to conduct periodic audits of a service level contract to ensure that all requirements are met by both parties and to assess whether changes need to be made. Like the second master, this model provides the basis for 7 other models dealing with different use cases. A Service Level Contract (SLA) is a documented agreement between a service provider and a customer that identifies both the required services and the expected level of service. The agreement varies by supplier, service and industry. If this is not the case, you will receive in the checklist the steps necessary to update the terms of the contract or, in the worst case, to terminate the agreement.
This is especially true when you develop your business from a break/fix model to manageable services. With long-term business relationships in the firing line, there are many expectations to be managed on both sides of the trading table.